1. Introduction

These terms and conditions govern your use of our website; by using our website, you accept these terms and conditions in full. If you disagree with any part of these terms and conditions, do not use our website.

2. Intellectual property rights

Unless otherwise stated, we or our licensors own the intellectual property rights in the website and material on the website. Subject to the licence below, all our intellectual property rights are reserved.

3. Licence to use website

You may view, download for caching purposes only, and print pages or other content from the website, provided that:

(a) you must not republish material from this website (including republication on another website), or reproduce or store material from this website in any public or private electronic retrieval system;
(b) you must not reproduce, duplicate, copy, sell, resell, visit, or otherwise exploit our website or material on our website for a commercial purpose, without our express written consent;

4. Limitations of liability

The information on this website is provided free-of-charge, and by using it you acknowledge that it would be unreasonable to hold us liable in respect of this website and the information on this website.

Whilst we endeavour to ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we not commit to ensuring that the website remains available or that the material on this website is 100% accurate.

Our liability is limited and excluded to the maximum extent permitted under applicable law. We will not be liable for any direct, indirect or consequential loss or damage arising under these terms and conditions or in connection with our website, whether arising in tort, contract, or otherwise – including, without limitation, any loss of profit, contracts, business, goodwill, data, income, revenue or anticipated savings.

However, nothing in these terms and conditions shall exclude or limit our liability for fraud, for death or personal injury caused by our negligence, or for any other liability which cannot be excluded or limited under applicable law.

5. Restricted access

Access to certain areas of our website is restricted. We reserve the right to restrict access to other areas of our website, or indeed our whole website, at our discretion.

6. Variation

We may revise these terms and conditions from time-to-time. Please check this page regularly to ensure you are familiar with the current version.

7. Entire agreement

These terms and conditions, together with our privacy policy constitute the entire agreement between you and us in relation to your use of our website, and supersede all previous agreements in respect of your use of this website.

8. Law and jurisdiction

This notice will be governed by and construed in accordance with English law, and any disputes relating to this notice shall be subject to the exclusive jurisdiction of the courts of England


1. Cancellations

All orders placed with Chem-Dry are subject to a 14 day cooling off period, during which a customer can cancel their order with no charge. Customer can opt out of this cooling off period, but by doing so commit to purchasing their order.

2. Delivery

Delivery costs are included and orders to mainland Great Britain are normally delivered the next working day, subject to stock availability.

3. Returns

In respect of returns within the 14 day cooling off period, there will be a 20% re-stocking charge.

Goods must be returned in perfect, re saleable condition. No credit will be issued for goods that are returned damaged.


Chem-Dry are totally committed to the continued delivery of service excellence.  Should the service you receive not meet our usual high standards, or your expectations, we would always welcome your comments and suggestions for improvement. We will deal with all complaints promptly, politely, fairly and in accordance with appropriate regulatory procedures.

How do I make a complaint?

Should you find that you are dissatisfied with our service and wish to raise an issue or complaint, please contact your local operator as per the details attached.  If you do not receive satisfactory resolution, please refer the issue to:

Customer Care Team
Belprin Road
Swinemoor Lane
HU17 0LP

Tel: 0330 555 4030

E-mail: customercareteam@chemdry.co.uk

We will be happy to respond to you by post, telephone, or email. Please ensure that you provide whichever contact details you prefer us to use.  If you wish us to discuss your complaint, or any aspect of your claim, with another person and/or any other organisation on your behalf, we can do this, but will require your written authority to do so.

What will happen next if you refer your complaint to Chem-Dry:

  • We will acknowledge your complaint within 24 hours and if we are not able to resolve it within 5 working days we will advise you why and what we are doing to progress the matter.

At Chem-Dry, we believe that excellent service should be recognised, and we would also be pleased to receive details of service you have received that exceeded your expectations.  This enables us to compliment the people involved.

Colin did a fantastic job on our carpets, the carpets were very dirty (a rental) and they came up a treat. Highly recommended. Hannah C

Chem-Dry 1st Class is independently owned and operated

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