As a national brand and market leader within the carpet & upholstery cleaning industry, we hold high expectations of our employees in the way they present themselves, deal with customers and undertake their daily roles.

It is essential that our standards of service and customer care never drop and this is especially important for our employees who deal with customers day in day out. Chem-Dry is a people business and all our services are geared towards delighting our customers at all times.

Calls Answered By A Person

We will always politely answer your calls in person during office hours; 9am - 5pm, Monday to Friday. All calls are dealt with in a polite and professional manner at all times.

Chem-Dry aims to ensure that all our carpet & upholstery cleaning technicians are helpful, friendly and professional at all times.

No-Obligation All-Inclusive Quotes

You will receive a free no obligation quote over the phone or in writing within three days of your enquiry. We will always confirm the price with you before we begin cleaning your carpets, fabrics & upholstery.

Work Completed To Your Satisfaction

When work is completed we will review the results with you and you will be asked to sign an itemised invoice stating that you are satisfied.

A Full Service

When we send your quotation we'll let you know what other services we can offer you from our Carpet cleaning services, upholstery cleaning and Curtain cleaning to our range of professional homecare products.

Fast Response

As soon as you accept our quotation we will arrange the next mutually convenient date and time to undertake and complete the cleaning.

Neat And Clean Fabric Care Technicians

We aim to impress with the neat, professional and clean appearence of all Chem-Dry employees and technicians

First Class Vehicles

All our vehicles are branded with Chem-Dry and are in good and clean condition throughout.

Thorough Inspections

We will pre-test and inspect all carpets, fabrics & upholstery you would like cleaned and make a note of the results on your quotation.

Friendly Follow Up Services

Your feedback on the quality of our services is vital, so we will always leave a questionnaire or give you a friendly follow-up call within 48 hours of our visit.

Courtesy Quotations

We will always offer a courtesy quote and provide you with useful promotional material when work is complete.

Our Service Guarantee

"If you are not completely satisfied with our service we will put it right or refund your money".

We believe having this customer chapter in place helps focus our employees on the importance of our customers in our everyday dealings.