Is the claim...

• Escape of water/clean water damage?
• Flood/dirty water damage?
• Fire/smoke damage?
• Accidental damage/stain removal?
• Accidental damage stain removal guide

ESCAPE OF WATER/CLEAN WATER DAMAGE

Advice to policyholder

DO

• Turn off water and try to prevent any further damage.
• Mop up as much water as possible. Use a wet/dry vacuum if possible.
• If it is dry outside, open windows and ventilate room as much as possible.
• Be aware and careful of slippery surfaces etc.
• If you have a fan or other source, blow cold air through the room (unless mould/mildew is evident, in which case no method of air circulation should be used). Ensure windows are open before using a fan. Caution-do not use an electric fan or any other equipment on a wet floor.

DO NOT

• Lift or remove carpets or soft furnishings etc outside.
• Apply heat to the carpet in an attempt to dry (this can cause shrinkage and possible structural damage).
• Use any cleaning solutions including bleach, detergents or disinfectants.
• Turn on/use any electrical items that may have been affected by water or condensation.
• Enter a room where standing water is evident if the sockets are submerged. 

FLOOD/DIRTY WATER

Advice to Policyholder

DO

• Stay out of affected areas.
• Close doors to the affected areas as much as possible.
• Be aware and careful of slippery surfaces etc.
• Keep the temperature low and the affected room(s) ventilated by opening doors/windows to the outside.

DO NOT

• Attempt to remove any affected items. This is due to possible health risks.
• Attempt to clean.
• Turn on/use any electrical items that have been affected by water or condensation.

FIRE/SMOKE DAMAGE

Advice to Policyholder

DO

• Open doors and windows to the outside as much as possible to help remove smoke odours.
• Keep the temperature low (keep the heating off for example).

DO NOT

• Turn on/use any electrical items where soot is evident.
• Attempt to clean the soot.
• Use fans to ventilate

ACCIDENTAL DAMAGE/STAIN REMOVAL

Advice to Policyholder

DO

• Scrape up as much as possible with a spoon or palette knife (i.e. blunt edge) always working towards the centre of the spillage.
• Keep the stain damp by using a little plain warm water and a damp cloth.
• Cover ANY paint spillage with clingfilm or polythene to help prevent drying.

DO NOT

• Lift the carpets or roll them up.
• Rub the stain.
• Use solvents, detergents, bleaches, disinfectants.